Coronavirus (COVID-19) Information
As a Medical Equipment and Oxygen Provider, Bellevue Healthcare is considered an essential business and will remain open to serve our customers in need.
In this rapidly evolving situation, our policies will be responsively adjusting to recommendations set by the CDC and WHO, and as mandated by local and national agencies. On this page, you can find our current policy changes, precautions, and prevention protocols.
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CUSTOMER INFORMATION | DELIVERIES | PRECAUTIONS AND PREVENTION STRATEGIES
[/av_textblock] [av_heading heading=’For Our Customers’ tag=’h2′ link_apply=” link=’manually,http://’ link_target=” style=” size=’40’ subheading_active=” subheading_size=’15’ margin=” padding=’10’ color=’custom-color-heading’ custom_font=’#edae44′ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=”][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k7qh9zua’ custom_class=” admin_preview_bg=”] In conjunction with the CDC and WHO’s updated guidelines along with advice from local healthcare systems we have adjusted our delivery and pick up policies.SHOWROOMS
All of our showroom locations are open 8am – 5pm Monday through Friday (and for limited hours on Saturdays at select locations). All customer facing BHC team members will be wearing masks, gloves, and practicing social distancing.
All Bellevue Healthcare showroom locations are offering contact-free curbside pick up to help minimize interaction and exposure.
If you would like to visit a Bellevue Healthcare showroom in person, please take a minute to review our showroom safety policies info sheet.
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For your convenience and to help limit potential exposure, all Bellevue Healthcare showroom locations are offering Curbside Pick Up.
Please call ahead to arrange your order or order online for local pick up. Once our team confirms your pick up time, come to your pick up location, call us, and one of our team members will bring your items out to your car.
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RENTAL EQUIPMENT RETURNS
If you are currently renting equipment with Bellevue Healthcare and are ready to return your rental equipment, please call your local Bellevue Healthcare or contact us through our website to let us know your preferred drop-off location and time. Like Curbside Pick Up (see above), when you arrive at our showroom locations, call us, and one of team members will collect the equipment.
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CPAP & BILEVEL SETUPS
Yes, we are still offering sleep solutions for customers! Currently, in-store PAP setups are not being offered, but we have transitioned to a remote service model that allows our customers to receive the necessary sleep equipment they need.
In lieu of in-person training, customers will be provided with online videos and resources to familiarize themselves with PAP equipment, functionality and therapy. Once the provided resources have been reviewed by the customer, they will be required to schedule a consultation call with the Respiratory Department to confirm they are comfortable using their equipment.
Any additional questions regarding the setup will be answered over the phone, along with discussions of topics for mask selection such as sleeping habits, personal preference, physician’s recommendation, etc.
Once the customer and our Respiratory Team personnel are in agreement that the customer is comfortable with receiving the equipment, the CPAP device, mask and accessories will be dispensed through Curbside Pick Up. When their setup is ready, the customer’s local branch will call the customer to inform them that the order is ready and set a time for them to come pick up. All signatures for documentation will be handled digitally via our electronic signature program
We continue to be readily available by phone to assist customers with initial setup and to ensure their comfortability with the equipment.
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REHAB & REHAB SERVICE
Our Rehab team is available for in-person and remote evaluations.
Please contact our Rehab department at 855-659-1270 with any requests or questions. We will work with you and referrals to successfully and safely complete evaluations and services within the guidelines of our COVID response policy.
[/av_textblock] [av_button label=’Rehab Covid Response Policy (pdf)’ link=’manually,https://bellevuehealthcare.com/Documents/BHC-Rehab-Response-Flyer.pdf’ link_target=” size=’large’ position=’left’ label_display=” icon_select=’yes’ icon=’uf104′ font=’medical’ color=’dark’ custom_bg=’#444444′ custom_font=’#ffffff’ av_uid=’av-kx3si9′ custom_class=” admin_preview_bg=”] [/av_section][av_section min_height=” min_height_px=’500px’ padding=’small’ shadow=’shadow’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=” bottom_border_style=” custom_margin=’0px’ custom_margin_sync=’true’ custom_arrow_bg=” id=” color=’socket_color’ background=’bg_color’ custom_bg=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attachment=” attachment_size=” attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=” video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=” overlay_pattern=” overlay_custom_pattern=” av_element_hidden_in_editor=’0′ av_uid=’av-k7qhcwui’ custom_class=”] [av_one_half first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ row_boxshadow=” row_boxshadow_color=” row_boxshadow_width=’10’ link=” linktarget=” link_hover=” padding=’0px’ highlight=” highlight_size=” border=” border_color=” radius=’0px’ column_boxshadow=” column_boxshadow_color=” column_boxshadow_width=’10’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=” av_uid=’av-4pc9v5′] [av_icon_box position=’left_content’ icon_style=’av-icon-style-no-border’ boxed=” icon=’ue80d’ font=’entypo-fontello’ title=’New Product Videos’ link=’page,27902′ linktarget=” linkelement=’both’ font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k7qhf3qz’ custom_class=” admin_preview_bg=”] Get to know your new equipment by visiting our growing collection of instructional videos.[/av_icon_box] [av_button label=’Video Library ‘ link=’page,27902′ link_target=” size=’large’ position=’center’ label_display=” icon_select=’no’ icon=’ue800′ font=’entypo-fontello’ color=’orange’ custom_bg=’#444444′ custom_font=’#ffffff’ av_uid=’av-ke052na5′ custom_class=” admin_preview_bg=”] [/av_one_half][av_one_half min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ row_boxshadow=” row_boxshadow_color=” row_boxshadow_width=’10’ link=” linktarget=” link_hover=” padding=’0px’ highlight=” highlight_size=” border=” border_color=” radius=’0px’ column_boxshadow=” column_boxshadow_color=” column_boxshadow_width=’10’ background=’bg_color’ background_color=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” background_position=’top left’ background_repeat=’no-repeat’ animation=” mobile_breaking=” mobile_display=” av_uid=’av-kwmn81′] [av_icon_box position=’left_content’ icon_style=’av-icon-style-no-border’ boxed=” icon=’ue81f’ font=’entypo-fontello’ title=’Personal Protective Equipment (PPE) In Stock’ link=’product_cat,1572′ linktarget=” linkelement=’both’ font_color=” custom_title=” custom_content=” color=” custom_bg=” custom_font=” custom_border=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-k7qhf3qz’ custom_class=” admin_preview_bg=”] Protect yourself and your loved ones with PPE products like masks, gloves, hand sanitizer, and thermometers. Shop in our store and through our website. Stock is limited and subject to local availability.
[/av_icon_box] [av_button label=’Shop PPE Now’ link=’product_cat,1572′ link_target=” size=’large’ position=’center’ label_display=” icon_select=’no’ icon=’ue800′ font=’entypo-fontello’ color=’orange’ custom_bg=’#444444′ custom_font=’#ffffff’ av_uid=’av-ke053jr2′ custom_class=” admin_preview_bg=”] [/av_one_half] [/av_section] [av_section min_height=” min_height_px=’500px’ padding=’default’ shadow=’no-border-styling’ bottom_border=’no-border-styling’ bottom_border_diagonal_color=’#333333′ bottom_border_diagonal_direction=’scroll’ bottom_border_style=’scroll’ margin=” custom_margin=’0px’ scroll_down=” custom_arrow_bg=” id=” color=’main_color’ background=’bg_color’ custom_bg=” background_gradient_color1=” background_gradient_color2=” background_gradient_direction=’vertical’ src=” attach=’scroll’ position=’top left’ repeat=’no-repeat’ video=” video_ratio=’16:9′ video_mobile_disabled=” overlay_enable=” overlay_opacity=’0.5′ overlay_color=” overlay_pattern=” overlay_custom_pattern=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av_element_hidden_in_editor=’0′ av_uid=’av-1361he9′] [av_heading heading=’Deliveries ‘ tag=’h2′ link_apply=” link=’manually,http://’ link_target=” style=” size=’40’ subheading_active=” subheading_size=’15’ margin=” padding=’10’ color=’custom-color-heading’ custom_font=’#edae44′ custom_class=” admin_preview_bg=” av-desktop-hide=” av-medium-hide=” av-small-hide=” av-mini-hide=” av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-u9hpap’][/av_heading] [av_textblock size=” font_color=” color=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-10odlox’ custom_class=” admin_preview_bg=”] In order to continue to safely serve our customers, Bellevue Healthcare’s delivery and pick up policies have been adjusted.
Bellevue Healthcare will continue to offer delivery of equipment as necessary with limitations:
- Deliveries will be done to the customer’s doorstep.
- Deliveries that require setup (for example home care beds), will be done on a case-by-case basis. If we agree to an in-home set up we will require the room where setup is to occur be free of anyone during the set-up. Instruction will be done while maintaining 6-foot spacing.
In light of the evolving situation, additional precautions are being taken for the protection of our team and other customers.
SCREENING NOTICE
As our team is often delivering to vulnerable individuals, hospice, and care facilities, it is imperative that we take steps to protect these customers, their caregivers, and our delivery technicians. To address this, phone screenings questionnaires are now required on all orders before delivery. This includes questions such as:
- Symptoms: Are you or anyone in your household experiencing respiratory symptoms such as fever, shortness of breath, or cough?
- Contact: Have you come into contact with someone confirmed to be infected, or suspected to be infected, with COVID-19?
DELIVERIES TO FACILITIES
As more facilities establish additional precautions for entry in response to the virus, please provide our team with any updated requirements that will allow for successful delivery.
If you are a family member arranging delivery to a facility, please confirm with the facility if any restrictions or additional precautions are required. For example, some facilities are requiring a health pre-screening and we will need to ensure adequate time is allotted to met that requirement before dispatching. We support these steps as they help ensure those entering a facility are healthy and less likely to spread the virus to an at-risk population.
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The same good health habits that prevent the spread of other viruses like the flu are recommended by the CDC for reducing the spread of COVID-19:
- COVID-19 spreads between individuals in close contact with each other (6 feet) via sneezing or coughing.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
- When in public spaces where a mask or cloth covering your nose and mouth.
Precautions and Prevention Strategies for all BHC Branches
- Delivery Techs must wear gloves and masks at deliveries and pickups for the foreseeable future until instructed otherwise.
- All team members must wear gloves when handling equipment.
- All customer facing team members must wear masks.
- All team members are required to have their temperature taken each day. Any team members with an elevated temperature will be sent home.
- All team members are encouraged to wash their hands as frequently as possible throughout the day following proper hand washing procedures as outlined by the CDC Hand Washing Instruction.
- Hand sanitizer is available at all of our locations and we encourage our team to use it frequently -especially before and after each stop or any customer contact.
- Delivery Techs must wipe down the cab of the truck, clipboard, etc with disinfectant wipes. All office staff wipe down your work station with disinfectant wipes.
- All Branches must wipe down all door handles; entry, bathroom, fridge etc with disinfectant wipes at least once a day.
- Social distancing is required during customer interactions and in the workplace.
- Employees should NOT report to work if they have symptoms of a cold or flu.
- Techs and warehouse staff must spray down equipment after pick up, in the truck, with Maxima. Equipment must be sprayed again upon entry to the warehouse dirty area.
Bellevue Healthcare will continue to work with our team and partners (hospice and facilities) to make sure the health of our team and customers remains the priority through this rapidly evolving situation.
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