What an amazing help Zach was at Bellevue Healthcare in Kennewick. While traveling our ROHO cushion popped and could not be patched. Zach went above and beyond to help us find a replacement on the weekend as we passed through his area, taking time out from his personal life to meet us to get a new cushion. People like this are a rare find anymore. Thank you Zach! Great people here with awesome customer service.
Getting special needs equipment through payment channels has always been an emotionally draining experience for me. I had already tried another local supplier who was quick to let me know we’d have to pay cash up front. After my initial contact with Zach, I knew he could see this purchase through. He understood the billing process, he understood the product & accessories and asked the questions & gave us options, along with getting our local physical therapist’s recommendations to make sure we received what we needed and wanted for our son. He was very thorough and prepared throughout the entire process. He was prompt & professional with answering emails and returning phone calls. If the whole special needs world could be staffed & operated by competent, compassionate people like Zach, it would make life more beautiful. Thanks, a lot.
We rented a motorized scooter from these guys and from the beginning they were very helpful and knowledgeable. Thanks guys for making it an easy rental experience.