UPDATE: Our card processor issue causing declined transactions has been resolved. The patient portal and autopay charges should now be processing normally. Thank you for everyone's patience! If you have follow up questions, please call us at 866-451-2842 and our team will be happy to address them.

An update to BHC's merchant account was recently made which caused charges to appear with the business name 'Alternate Energy Tech' on bank statements. This affected charges on or around 5/18 only, and these payments are legitimate. These payments have all been refunded to the original payment and will rerun under the correct Bellevue Healthcare account. We apologize for any inconvenience this may cause; for further information, please call our team at 866-451-2842.

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