FAQ – Frequently Asked Questions

Looking for a quick answer? Our FAQ page contains the most frequently asked questions about Bellevue Healthcare policies, insurance, rentals, and more.

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Both. Bellevue Healthcare carries a wide selection of home medical equipment in our retail showrooms as well as online. We also can special or custom order products for our customers. While we have a wider selection of equipment available for purchase, our rental options can be a cost effective solution for equipment that is required for short-term use. Renting medical equipment is fast, convenient and covered by many insurance plans.

Your local Bellevue Healthcare branch is prepared to assist you and help you decide if renting or purchasing is the best option for your situation. Our knowledgeable Customer Experience team can help assist you at 1-866-451-2842.

Learn more about renting with Bellevue Healthcare and browse the rental section available through our website. More rental equipment options may be available directly through your local Bellevue Healthcare branch.

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.
If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

There are several ways you can provide Bellevue Healthcare with a copy of your prescription:

  • Request your doctor fax your prescription directly to Bellevue Healthcare at 425.467.6661

Yes, Bellevue Healthcare has a secure online portal where you can make a payment online and manage your billing information. If you don’t have an account, it is quick and easy to set one up.

Bellevue Healthcare has secure online portal view your current balance, invoices (past and present), make a payment , and manage your billing information. If you don’t have an account, it is quick and easy to set one up.

 When billing insurance to an insurance company, items are billed at contractually agreed upon prices called allowables. Bellevue Healthcare will bill your insurance at that agreed upon allowable. Cash transactions are true retail transactions and are done outside of the insurance billing process.

No. At this time Bellevue Healthcare only ships to US addresses.

If the product you need is carried by distributors or manufacturers that Bellevue Healthcare currently does business with, we can special order that item for you. You may be responsible for shipping and handling.

Equipment offered on our website is only available for direct purchase using credit and debit cards only.

Bellevue Healthcare is contracted with many major providers. If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at 1.866.451.2842.

If you have placed an order through our website, you can login to view your orders on the My Account page.

Typically website orders arrive within 4 business day. Items that are being shipped outside of our services area or directly from the manufacturer may take longer (7-10 business days) and will vary by shipping parameters.

Some items have extended shiptime, like lift chairs. In these cases you will see notice on the product profile to alert you of the extended shiptime. Once your order has processed our team will follow up with you regarding your order timeline.

Under most circumstances, yes.  For same-day service we ask that you call us as early in the day as possible. Our offices schedule regular deliveries from 8am to 5pm. These hours may differ slightly by location, please contact your local Bellevue Healthcare.

If you are an existing oxygen customer and have an emergency, after-hours delivery is an option.

Bellevue Healthcare’s White Glove Delivery Service delivers more than just your equipment. A Bellevue Healthcare Delivery Technician will deliver, set up, and provide detailed instruction on how to operate your new equipment. Our goal is to make sure that you are completely confident and can safely use your medical equipment before we leave any delivery.

Yes. Please be sure to provide Bellevue Healthcare with adequate information for us to serve you in this manner. We will need: your location including room numbers, alternate contacts, and discharge dates and times.

Our team is here for you 24/7. If you have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

No. Our team members do not have liability coverage to move furniture or other items in private homes.

Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives. 

Orders Within Our Service Area (Washington, Oregon, and Idaho)

  • Website orders over $200.00 ship for free – excluding rental equipment orders, which are subject to standard rental delivery terms.
  • All other orders have a flat-rate shipping fee of $29.00.
  • Curbside pick up is always free.

Order Outside of Our Service Area

Will be charged actual shipping/handling. To get started, please request a quote for your order.

No. At this time Bellevue Healthcare only ships to US addresses.

Bellevue Healthcare will only pick up items that are the property of Bellevue Healthcare, like a rental return or a purchased item that is being returned within the return period (or specially arranged).

You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up  your order until you have either received an email or call from our team confirming that your order is available for pick up.

Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.

Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

There are several ways you can provide Bellevue Healthcare with a copy of your prescription:

  • Submit through our website: Securely upload and submit your prescription and any documentation to our team
  • Fax: Request your doctor fax your prescription to Bellevue Healthcare’s secure fax line 425.467.6661
  • In-Person: take or arrange for your prescription to be delivered to your local Bellevue Healthcare showroom

Yes, however it must be a covered benefit under your plan and we must have proper documentation per your plan’s requirement.  This will vary widely depending on your plan and we always encourage you to call your insurance provider ahead of time to better understand your benefits and applicable co-pays.

If the required documentation and signed forms are on file, we will handle all the insurance paperwork, claim information, and handling. Contact your local BHC office for more information on specific reimbursement information. Bellevue Healthcare does NOT guarantee payment for any items regardless of the coverage; this is standard procedure as your insurance company won’t guarantee payment until the claim is received and properly approved.

Typically, if Medicare denies an item the secondary insurance will follow suit.  Occasionally, your insurance will pay for some particular items when Medicare won’t.  Contact your secondary to discuss coverage for your items.

Bath safety items like raised toilet seats, toilet safety frames, shower chairs, etc. are not covered by Medicare.

Some private insurances may pay for bath safety.

Click here to learn more about Medicare and DME (Durable Medical Equipment) here.

No, equipment offered on our website is only available for direct purchase using credit and debit cards only.  If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at: 1.866.451.2842.

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

In many cases, rental equipment can be billed to insurance.

In order to bill to your insurance, the following information will need to be submitted to Bellevue Healthcare:

  • Details of your active insurance policies
  • Prescription, physician’s orders or other appropriate documentation as required by your insurance for coverage
  • Contact information for your ordering physician

Learn more about renting equipment with Bellevue Healthcare here.

Bellevue Healthcare makes no guarantee coverage or payment for equipment or services provided. All charges as a result of services or equipment provided are ultimately the patient/customer’s responsibility. 

The terms and amount of your copay is dependant on your insurance policy’s terms and is not dictated by Bellevue Healthcare. If your policy has a copay and your equipment is successfully billed to your insurance, you can be responsible for your copay. Copays are invoiced and can be paid conveniently over the phone, in person at any of our showroom locations, by mail, or using in our online payment system.

Bellevue Healthcare accepts payment:

If you have misplaced your most recent statement, please call our main line at 1.866.451.2842 and a Billing Specialist can help you.

Yes, delivery and set-up is available on all our rental equipment within our service area.

Rental orders over $99.00 qualify for free delivery*.  A delivery or pick-up fee of $29.00 may apply to other rental orders.

If you are a facility, hospice, or other clinical partner, please visit our BHC Partners page.

*Exclusions may apply

Bellevue Healthcare is required by law to obtain a prescription or a written order from your ordering physician prior to dispensing specific equipment even when renting equipment privately. This includes oxygen therapy equipment and some oxygen therapy supplies.  Most home medical equipment does not require a prescription for private rental; however, in order to bill your insurance, we will require a prescription, physician’s orders or other documentation as required by your insurer. Learn more about our rental policies here.

You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up  until you have either received an email or call from our team confirming that your order is ready for pick up.

Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

Please return your rental equipment to your local Bellevue Healthcare office as appropriate.

If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items , however,  a pick-up fee may apply.

Generally rentals are billed in one month increments and are not subject to proration.

For further clarification, please contact our Billing team or your local Bellevue Healthcare.

Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.

Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

There is no minimum number of months to rent equipment. If needed you can rent our equipment for just one month.

Some rental equipment is “capped” after a certain number of months. Rental equipment is considered “capped” when the total rental charges reach the purchase price of a new piece of equipment. At that point ownership of the rental equipment is transferred to the renter or patient/beneficiary. Learn more about rental caps here.

Equipment is considered to be “Capped” when the total rental charges reach the purchase price of a new piece of equipment. Once a piece of equipment is Capped either Bellevue Healthcare or your Insurance Provider will contact you with details regarding your account and equipment.

  • Capped equipment transfers ownership from the provider (Bellevue Healthcare) to the patient/beneficiary or private renter of equipment.
  • Once capped you are the sole owner of your equipment. It is no longer considered rental equipment.

Please contact your insurance provider as well as our billing department for details regarding capped equipment schedules and benefits specific to your insurance.

Please call Bellevue Healthcare at 866.451.2842 or contact your local Bellevue Healthcare showroom.

For as long as you are renting a piece of equipment we will provide appropriate service to keep the equipment functional and safe to use.

Renters are responsible for damage inflicted on rental equipment that results from negligence or unintended user of the equipment.  In such cases Bellevue Healthcare will provide the appropriate service required within a reasonable time frame to service or repair the equipment. The renter will be changed for any applicable costs.

Not all equipment available through Bellevue Healthcare can be billed successfully to your insurance.

Common reasons equipment cannot be billed:

  • Not deemed a medical necessity by your Insurance Provider
  • Equipment is a non-covered item
  • Patient does not meet the medical criteria for equipment

Your insurance may impact your ability to rent or purchase equipment. Your insurance provider may already have guidelines specific to the equipment you require. In this case, the decision to rent or purchase has already been made based on your insurance plan. 

Learn more about renting equipment with Bellevue Healthcare here.

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

If the equipment was provided by Bellevue Healthcare and is malfunctioning or broken we can often fix it.

Some items may be covered under warranty and others may require payment for parts and labor.

If the equipment was not provided by Bellevue Healthcare we may be able to inspect it and determine if we can service it. This is done on an individual basis.

Please contact us to discuss your equipment.

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.

Service appoints can also be requested through our Rehab Service page. 

If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

ATP stands for Assistive Technology Professional.

Yes our Rehab Service team can assist you with quarterly or annual maintenance checks and repairs to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.

Yes our Rehab Service team can assist you with replacing your battery. They can also perform quarterly or annual maintenance checks to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.

Yes, but please make arrangements for the tank refills with your family’s current oxygen provider BEFORE they arrive; they can make arrangements with us to provide oxygen while your family member is here.

Our team is here for you 24/7. If have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

Please return your rental equipment to your local Bellevue Healthcare office as appropriate.

If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items , however,  a pick-up fee may apply.

Please contact our team to coordinate its return and replacement.

Non-returnable items include:

  • hygienic items including bath safety equipment
  • Custom and special order items

No.  If you are interested in donating your used equipment, we recommend that you contact your local senior center or another organization that accepts those types of items. For a referral in your area please call your local Bellevue Healthcare store and they can direct you.

No. Our team members do not have liability coverage to move furniture or other items in private homes.

Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives. 

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.
If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

Our team is here for you 24/7. If have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

If you have placed an order through our website, you can login to view your orders on the My Account page.

To unsubscribe from our mailing list, please scroll to the bottom of the email and click the unsubscribe link.

We do not offer gift certificates at this time.

If you are a clinical referral or BHC facility or hospice partner, please visit our Partner Resources.

Need Assistance? We Are Here to Help.

Call BHC

1-866-451-2842