FAQ – Frequently Asked Questions

Looking for a quick answer? Our FAQ page contains the most frequently asked questions about Bellevue Healthcare policies, insurance, rentals, and more.

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Does Bellevue Healthcare rent or sell equipment?

Both. Bellevue Healthcare carries a wide selection of home medical equipment in our retail showrooms as well as online. We also can special or custom order products for our customers. While we have a wider selection of equipment available for purchase, our rental options can be a cost effective solution for equipment that is required for short-term use. Renting medical equipment is fast, convenient and covered by many insurance plans.

Your local Bellevue Healthcare branch is prepared to assist you and help you decide if renting or purchasing is the best option for your situation. Our knowledgeable Customer Experience team can help assist you at 1-866-451-2842.

Learn more about renting with Bellevue Healthcare and browse the rental section available through our website. More rental equipment options may be available directly through your local Bellevue Healthcare branch.

Do I need an appointment?

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.
If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

Can I make a payment online?

Yes, Bellevue Healthcare has secure online portal where you can make a payment online and manage your billing information. If you don’t have an account, it is quick and easy to set one up.

Where can I view my current balance or recent invoices from Bellevue Healthcare?

Bellevue Healthcare has secure online portal view your current balance, invoices (past and present), make a payment , and manage your billing information. If you don’t have an account, it is quick and easy to set one up.

How do I submit my prescription to Bellevue Healthcare?

There are several ways you can provide Bellevue Healthcare with a copy of your prescription:

  • Request your doctor fax your prescription directly to Bellevue Healthcare at 425.467.6661

If Bellevue Healthcare doesn’t carry an item that I want/need, can you order it for me?

If the product you need is carried by distributors or manufacturers that Bellevue Healthcare currently does business with, we can special order that item for you. You may be responsible for shipping and handling.  Don’t hesitate to contact us about unique items.

Can my order be shipped overseas?

No. At this time Bellevue Healthcare only ships to US addresses.

Can I use my insurance on a website order?

Equipment offered on our website is only available for direct purchase using credit and debit cards only.

Bellevue Healthcare is contracted with many major providers and accepts Medicare and Medicaid. If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at 1.866.451.2842.

How quickly will I receive my web order?

Typically website orders arrive within 7-10 business day.

Some items, like lift chairs, can take 2-4 weeks for fulfillment. In these cases you will see notice on the product profile to alert you of the extended shiptime.

Where can I view my web order(s)?

If you have placed an order through our website, you can login to view your orders on the My Account page.

If I need something delivered today can you get it to me?

Under most circumstances, yes.  For same-day service we ask that you call us as early in the day as possible. Our offices schedule regular deliveries from 8am to 5pm. These hours may differ slightly by location, please contact your local Bellevue Healthcare.

If you are an existing oxygen customer and have an emergency, after-hours delivery is an option.

How much does delivery cost?

Free White Glove Delivery  is available on retail and rentals orders over $99.00 within our delivery coverage area.

Other retail purchases and rental orders are subject to a delivery fee of $29.00.

Website orders over $99.00 qualify for free shipping or local delivery when available.

Standard flat-rate shipping for orders less than $99.00 is $15.00.

What is White Glove Delivery?

Bellevue Healthcare’s White Glove Delivery Service delivers more than just your equipment. A Bellevue Healthcare Delivery Technician will deliver, set up, and provide detailed instruction on how to operate your new equipment. Our goal is to make sure that you are completely confident and can safely use your medical equipment before we leave any delivery.

Will you deliver to the hospital or nursing home before discharge?

Yes. Please be sure to provide Bellevue Healthcare with adequate information for us to serve you in this manner. We will need: your location including room numbers, alternate contacts, and discharge dates and times.

What should I do if I need equipment service or replacement after hours?

Our team is here for you 24/7. If have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

Can Bellevue Healthcare staff move furniture in my home to make space available for a hospital bed or other large equipment?

No. Our team members do not have liability coverage to move furniture or other items in private homes.

Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives. 

How much is shipping on website orders?

Website orders over $99.00 ship for free – excluding rental equipment orders, which are subject to standard rental delivery terms.

All other orders have a flat-rate shipping fee of $15.00.

Can my order be shipped overseas?

No. At this time Bellevue Healthcare only ships to US addresses.

Will Bellevue Healthcare pick-up my old medical equipment when I am done with it?

Bellevue Healthcare will only pick up items that are the property of Bellevue Healthcare, like a rental return or a purchased item that is being returned within the return period (or specially arranged).

Where do I pick up my online rental order?

You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up  your order until you have either received an email or call from our team confirming that your order is available for pick up.

Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

I ordered a "in-store pick up" rental item. Can a friend or family member pick it up for me?

Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.

Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

How do I submit my prescription to Bellevue Healthcare?

There are several ways you can provide Bellevue Healthcare with a copy of your prescription:

Will Bellevue Healthcare bill my insurance for the equipment I receive?

Yes, however it must be a covered benefit under your plan and we must have proper documentation per your plan’s requirement.  This will vary widely depending on your plan and we always encourage you to call your insurance provider ahead of time to better understand your benefits and applicable co-pays.

If the required documentation and signed forms are on file, we will handle all the insurance paperwork, claim information, and handling. Contact your local BHC office for more information on specific reimbursement information. Bellevue Healthcare does NOT guarantee payment for any items regardless of the coverage; this is standard procedure as your insurance company won’t guarantee payment until the claim is received and properly approved.

If Medicare doesn’t pay for something, will my secondary cover the item?

Typically, if Medicare denies an item the secondary insurance will follow suit.  Occasionally, DSHS will pay for some particular items when Medicare won’t.  In that situation, the claim usually goes directly to DSHS (Medicaid) and Medicare isn’t billed at all for the item.

Does Medicare pay for bath safety?

No.  Bath safety items like raised toilet seats, toilet safety frames, shower chairs, etc. are private pay only.  Click here to learn more about Medicare and DME (Durable Medical Equipment) here.

Can I use my insurance on a website order?

No, equipment offered on our website is only available for direct purchase using credit and debit cards only.  If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at: 1.866.451.2842.

Can I make a payment or view my statements online?

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

Can I bill my rental equipment to insurance?

In many cases, yes. In order to bill to your insurance, please submit will require:

  • Details of your active insurance policies
  • Prescription, physician’s orders or other appropriate documentation as required by your insurance for coverage
  • Contact information for your ordering physician

Learn more about renting equipment with Bellevue Healthcare here.

Bellevue Healthcare makes no guarantee coverage or payment for equipment or services provided. All charges as a result of services or equipment provided are ultimately the patient/customer’s responsibility. 

Will I need to pay a copay?

The terms and amount of your copay is dependant on your insurance policy’s terms and is not dictated by Bellevue Healthcare. If your policy has a copay and your equipment is successfully billed to your insurance, you can be responsible for your copay. Copays are invoiced and can be paid conveniently over the phone, in person at any of our showroom locations, by mail, or using in our online payment system.

How can I make a payment?

Bellevue Healthcare accepts payment:

If you have misplaced your most recent statement, please call our main line at 1.866.451.2842 and a Billing Specialist can help you.

Can Bellevue Healthcare deliver my rental equipment?

Yes, delivery and set-up is available on all our rental equipment within our service area.

Rental orders over $99.00 qualify for free delivery*.  A delivery or pick-up fee of $29.00 may apply to other rental orders.

If you are a facility, hospice, or other clinical partner, please visit our BHC Partners page.

*Exclusions may apply

Do I need a prescription to rent equipment with Bellevue Healthcare?

Bellevue Healthcare is required by law to obtain a prescription or a written order from your ordering physician prior to dispensing specific equipment even when renting equipment privately. This includes oxygen therapy equipment and some oxygen therapy supplies.  Most home medical equipment does not require a prescription for private rental; however, in order to bill your insurance, we will require a prescription, physician’s orders or other documentation as required by your insurer. Learn more about our rental policies here.

How do I return my rental equipment?

Please return your rental equipment to your local Bellevue Healthcare office as appropriate.

If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items , however,  a pick-up fee may apply.

What is non-covered equipment?

Not all equipment available through Bellevue Healthcare can be billed successfully to your insurance.

Common reasons equipment cannot be billed:

  • Not deemed a medical necessity by your Insurance Provider
  • Equipment is a non-covered item
  • Patient does not meet the medical criteria for equipment

Your insurance may impact your ability to rent or purchase equipment. Your insurance provider may already have guidelines specific to the equipment you require. In this case, the decision to rent or purchase has already been made based on your insurance plan. 

Learn more about renting equipment with Bellevue Healthcare here.

What do I do if my rental equipment needs service?

Please call Bellevue Healthcare at 866.451.2842 or contact your local Bellevue Healthcare showroom.

For as long as you are renting a piece of equipment we will provide appropriate service to keep the equipment functional and safe to use.

Renters are responsible for damage inflicted on rental equipment that results from negligence or unintended user of the equipment.  In such cases Bellevue Healthcare will provide the appropriate service required within a reasonable time frame to service or repair the equipment. The renter will be changed for any applicable costs.

Is there a minimum number of months for rental of equipment?

There is no minimum number of months to rent equipment. If needed you can rent our equipment for just one month.

Some rental equipment is “capped” after a certain number of months. Rental equipment is considered “capped” when the total rental charges reach the purchase price of a new piece of equipment. At that point ownership of the rental equipment is transferred to the renter or patient/beneficiary. Learn more about rental caps here.

What is a capped rental?

Equipment is considered to be “Capped” when the total rental charges reach the purchase price of a new piece of equipment. Once a piece of equipment is Capped either Bellevue Healthcare or your Insurance Provider will contact you with details regarding your account and equipment.

  • Capped equipment transfers ownership from the provider (Bellevue Healthcare) to the patient/beneficiary or private renter of equipment.
  • Once capped you are the sole owner of your equipment. It is no longer considered rental equipment.

Please contact your insurance provider as well as our billing department for details regarding capped equipment schedules and benefits specific to your insurance.

Can I make a payment or view my Bellevue Healthcare statements online?

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

Where do I pick up my online rental order?

You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up  until you have either received an email or call from our team confirming that your order is ready for pick up.

Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

I rented a "in-store pick up" item through Bellevue Healthcare’s website. Can a friend or family member pick up my order?

Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.

Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.

Will Bellevue Healthcare fix my broken equipment?

If the equipment was provided by Bellevue Healthcare and is malfunctioning or broken we can often fix it.

Some items may be covered under warranty and others may require payment for parts and labor.

If the equipment was not provided by Bellevue Healthcare we may be able to inspect it and determine if we can service it. This done on an individual case basis.

Please contact us to discuss your equipment.

Do I need an appointment?

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.

Service appoints can be book through our Rehab Service page. 

If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

What is an ATP?

ATP stands for Assistive Technology Professional.

Do you perform maintenance on power mobility devices?

Yes our Rehab Service team can assist you with quarterly or annual maintenance checks and repairs to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.

Can you help me get a new battery for my power chair or scooter?

Yes our Rehab Service team can assist you with replacing your battery. They can also perform quarterly or annual maintenance checks to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.

I have family coming into town for a visit and they have oxygen, can they get tank refills from BHC?

Yes, but please make arrangements for the tank refills with your family’s current oxygen provider BEFORE they arrive; they can make arrangements with us to provide oxygen while your family member is here.

What should I do if I need equipment service or replacement after hours?

Our team is here for you 24/7. If have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

What is your return policy?

Returnable items may be returned with original receipt within 10 days of purchase to any Bellevue Healthcare location.  Item must be unused and in original packaging to receive a refund.

Hygienic items including bath safety and special order items are non-returnable and non-refundable.

What is a non-returnable item?

Non-returnable items include:

  • hygienic items including bath safety equipment
  • Custom and special order items

How do I return my rental equipment?

Please return your rental equipment to your local Bellevue Healthcare office as appropriate.

If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items , however,  a pick-up fee may apply.

What do I do if my order arrived broken or is defective?

Please contact our team to coordinate its return and replacement.

Can I return a website purchase to a BHC showroom?

Website purchases can be returned to your local Bellevue Healthcare showroom with ten days of delivery (based on delivery confirmation information). Item must not be used and in new condition.

Hygienic items (including bath safety) are non-returnable and non-refundable

How do I return an online purchase?

Item(s) purchased online through bellevuehealthcare.com require a Return Authorization (RA) number before returning. Request an RA number.

If you are shipping the item back to us:

The returned item must be unused, include original packaging, and include the corresponding RA number to receive a refund

Return package must be post marked within ten (10) days of original purchase – unless otherwise noted by RA

Hygienic items including bath safety are non-returnable and non-refundable.

Does Bellevue Healthcare buy used medical equipment?

No.  If you are interested in donating your used equipment, we recommend that you contact your local senior center or another organization that accepts those types of items. For a referral in your area please call your local Bellevue Healthcare store and they can direct you.

Can Bellevue Healthcare staff move furniture in my home to make space available for a hospital bed or other large equipment?

No. Our team members do not have liability coverage to move furniture or other items in private homes.

Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives. 

Do I need an appointment?

No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person.  Find your nearest location here.
If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.

What should I do if I need equipment service or replacement after hours?

Our team is here for you 24/7. If have an urgent service or equipment request outside of our standard business hours, please call your local Bellevue Healthcare showroom that provided your equipment, leave a detailed message, and an on-call manager will return your call within 1 hour.

Can I make a payment or view my statements online?

Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.

Where can I view my web order(s)?

If you have placed an order through our website, you can login to view your orders on the My Account page.

How do I unsubscribe from your mailing list?

To unsubscribe from our mailing list, please scroll to the bottom of the email and click the unsubscribe link.

Do you have gift certificates?

We do not offer gift certificates at this time.

If you are a clinical referral or BHC facility or hospice partner, please visit our Partner Resources.

Need Assistance? We Are Here to Help.

Call BHC

1-866-451-2842