The Rehab Process with Bellevue Healthcare
Start by calling our Rehab team at 1.855.659.1270.
Or by using our Orders form to submit your documentation.
You can also have your doctor fax your prescription and clinical notes to our Rehab team at 1.425.467.6661.
Once your information has been received, our coordinators will reach out to you to either set up an evaluation or to request additional documentation.
8:00am – 5:00pm PST Mon-Fri
If you are calling outside of these hours, please leave a detailed message so our team can promptly follow up with you when they are back in the office.
It is always best -and in most cases necessary- to have the  therapist working with you included in your initial consult meeting with us. We will work very closely with your therapist to ensure you are getting the best technologies for your needs.
A RESNA certified Bellevue Healthcare Assistive Technology Professional (ATP) can perform an evaluation in-home, at a clinic, or remotely. They will work with you and your therapist(s) to evaluate your individual needs.Â
During the evaluation:
Your ATP can also provide guidance and information should you need to make any accessibility modifications to your home. Bath+ is a division of Bellevue Healthcare that customers can trust with ensuring that their home modifications are completed with the needs of the client in mind.
Our Complex Rehab team will work with your doctor and therapist to obtain and review the necessary documentation to meet your payor guidelines.
Our Complex Rehab team will submit all documentation gathered to your insurance provider for determination. The insurance provider will be the one to either approve or deny coverage based on medical need and insurance benefit.
Upon payment or funding confirmation from your insurance provider(s), we order all equipment and/or parts from the manufacturer. Manufacturing times vary with each supplier. Once we receive the equipment, we will verify, test, and assemble all the necessary parts prior to delivery.Â
Bellevue Healthcare has rental equipment available for you to use while your order processes. Our Rehab Coordinators can help determine if your insurance will cover any rental equipment.
The fulfillment timeline will vary drastically depending on what equipment you are getting, your insurance, and the availability of your therapists and doctors. From the moment you call us we are committed to helping you receive needed equipment in a timely and efficient manner. Through every stage our team will communicate with you on the process and order progress.
When your equipment is ready, your ATP will coordinate its delivery. Together you will review its features and fit again to ensure that it is perfectly suited to you and your mobility needs.
It is important to have the proper and punctual service for your mobility equipment over its lifespan. Our ATP’s will explain the service timeline to you to ensure proper maintenance is achieved by working with our Rehab Service team. All of our service areas have rehab technicians that can assist you with maintenance and repairs as needed.
Bring your mobility equipment into any Bellevue Healthcare showroom location for a free service evaluation. If you are unable to bring it in, we can complete an in-home evaluation for $200.Â
If your equipment is in need of service, please request servicing using this form or call our Rehab Service team at 1.855.659.1270.Â
This depends on your insurance coverage and equipment selection. Our billing specialists will help you in working with your insurance company to understand benefits and out of pocket expenses.
In most cases, yes.
Yes, our experienced team has specialized in the rehab and mobility needs of children. Any of our Assistive Technology Professionals can help.
Average turnaround time for a repair is 4-6 weeks. Timing is dependant on availability of parts, insurance processing (if the repair is to be billed), and if we provided the equipment originally.
Typically not, however we will do our best to provide what is needed in your situation.
