Frequently Asked Questions
Looking for a quick answer? Our FAQ page contains the most frequently asked questions about Bellevue Healthcare policies, insurance, rentals, and more.
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Customer Resources
Does Bellevue Healtcare rent or sell equipment?
Both. Bellevue Healthcare carries a wide selection of home medical equipment in our retail showrooms as well as online. We also can special or custom order products for our customers. While we have a wider selection of equipment available for purchase, our rental options can be a cost effective solution for equipment that is required for short-term use. Renting medical equipment is fast, convenient and covered by many insurance plans.
Your local Bellevue Healthcare branch is prepared to assist you and help you decide if renting or purchasing is the best option for your situation. Our knowledgeable Customer Experience team can help assist you at 1-866-451-2842.
Learn more about renting with Bellevue Healthcare and browse the rental section available through our website. More rental equipment options may be available directly through your local Bellevue Healthcare branch.
Do I need an appointment?
How do I submit my prescription to Bellevue Healthcare?
- Request your doctor fax your prescription directly to Bellevue Healthcare at 425.467.6661
- Email a scanned copy of your prescription to bhcking@bellevuehealthcare.com
- Take or arrange for your prescription to be delivered to your local Bellevue Healthcare showroom
Can I make a payment online?
Yes, Bellevue Healthcare has a secure online portal where you can make a payment online and manage your billing information. If you don’t have an account, it is quick and easy to set one up.
Where can I view my current balance or recent invoices from Bellevue Healthcare?
Bellevue Healthcare has secure online portal view your current balance, invoices (past and present), make a payment , and manage your billing information. If you don’t have an account, it is quick and easy to set one up.
Why is the price different on an item if I pay cash versus if I go through my insurance?
When billing insurance to an insurance company, items are billed at contractually agreed upon prices called allowables. Bellevue Healthcare will bill your insurance at that agreed upon allowable. Cash transactions are true retail transactions and are done outside of the insurance billing process.
Can my order be shipped overseas?
No. At this time Bellevue Healthcare only ships to US addresses.
If Bellevue Healthcare doesn’t carry an item that I want/need, can you order it for me?
If the product you need is carried by distributors or manufacturers that Bellevue Healthcare currently does business with, we can special order that item for you. You may be responsible for shipping and handling.
Can I use my insurance on a website order?
Equipment offered on our website is only available for direct purchase using credit and debit cards only.
Bellevue Healthcare is contracted with many major providers. If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at 1.866.451.2842.
Where can I view my web order(s)?
How quickly will I receive my web order?
Typically website orders arrive within 4 business day. Items that are being shipped outside of our services area or directly from the manufacturer may take longer (7-10 business days) and will vary by shipping parameters.
Some items have extended shiptime, like lift chairs. In these cases you will see notice on the product profile to alert you of the extended shiptime. Once your order has processed our team will follow up with you regarding your order timeline.
If I need something delivered today can you get it to me?
If you are an existing oxygen customer and have an emergency, after-hours delivery is an option.
What is White Glove Delivery?
Bellevue Healthcare’s White Glove Delivery Service delivers more than just your equipment. A Bellevue Healthcare Delivery Technician will deliver, set up, and provide detailed instruction on how to operate your new equipment. Our goal is to make sure that you are completely confident and can safely use your medical equipment before we leave any delivery.
Will you deliver to the hospital or nursing home before discharge?
Yes. Please be sure to provide Bellevue Healthcare with adequate information for us to serve you in this manner. We will need: your location including room numbers, alternate contacts, and discharge dates and times.
What should I do if I need equipment service or replacement after hours?
Can Bellevue Healthcare staff move furniture in my home to make space available for a hospital bed or other large equipment?
No. Our team members do not have liability coverage to move furniture or other items in private homes.
Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives.
How much is shipping on website orders?
Orders Within Our Service Area (Washington, Oregon, and Idaho)
- Website orders over $200.00 ship for free – excluding rental equipment orders, which are subject to standard rental delivery terms.
- All other orders have a flat-rate shipping fee of $29.00.
- Curbside pick up is always free.
Order Outside of Our Service Area
Will be charged actual shipping/handling. To get started, please request a quote for your order.
Can my order be shipped overseas?
No. At this time Bellevue Healthcare only ships to US addresses.
Will Bellevue Healthcare pick-up my old medical equipment when I am done with it?
Bellevue Healthcare will only pick up items that are the property of Bellevue Healthcare, like a rental return or a purchased item that is being returned within the return period (or specially arranged).
Where do I pick up my online rental order?
You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up your order until you have either received an email or call from our team confirming that your order is available for pick up.
Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.
I ordered a "in-store pick up" rental item. Can a friend or family member pick it up for me?
Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.
Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.
How do I submit my prescription to Bellevue Healthcare?
- Submit through our website: Securely upload and submit your prescription and any documentation to our team
- Fax: Request your doctor fax your prescription to Bellevue Healthcare’s secure fax line 425.467.6661
- In-Person: take or arrange for your prescription to be delivered to your local Bellevue Healthcare showroom
Will Bellevue Healthcare bill my insurance for the equipment I receive?
Yes, however it must be a covered benefit under your plan and we must have proper documentation per your plan’s requirement. This will vary widely depending on your plan and we always encourage you to call your insurance provider ahead of time to better understand your benefits and applicable co-pays.
If the required documentation and signed forms are on file, we will handle all the insurance paperwork, claim information, and handling. Contact your local BHC office for more information on specific reimbursement information. Bellevue Healthcare does NOT guarantee payment for any items regardless of the coverage; this is standard procedure as your insurance company won’t guarantee payment until the claim is received and properly approved.
If Medicare doesn’t pay for something, will my secondary cover the item?
Typically, if Medicare denies an item the secondary insurance will follow suit. Occasionally, your insurance will pay for some particular items when Medicare won’t. Contact your secondary to discuss coverage for your items.
Does Medicare pay for bath safety?
Some private insurances may pay for bath safety.
Click here to learn more about Medicare and DME (Durable Medical Equipment).
Can I use my insurance on a website order?
No, equipment offered on our website is only available for direct purchase using credit and debit cards only. If you have a prescription or doctor’s orders for equipment, please place your order directly through your local Bellevue Healthcare or by calling our main line at: 1.866.451.2842.
Can I make a payment or view my statements online?
Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.
Can I bill my rental equipment to insurance?
In many cases, rental equipment can be billed to insurance.
In order to bill to your insurance, the following information will need to be submitted to Bellevue Healthcare:
- Details of your active insurance policies
- Prescription, physician’s orders or other appropriate documentation as required by your insurance for coverage
- Contact information for your ordering physician
Learn more about renting equipment with Bellevue Healthcare here.
Bellevue Healthcare makes no guarantee coverage or payment for equipment or services provided. All charges as a result of services or equipment provided are ultimately the patient/customer’s responsibility.
Will I need to pay a copay?
How can I make a payment?
- By mail
- Over the phone 1.866.451.2842
- Online through our Payment Portal
- In person at any of our showroom locations
Can Bellevue Healthcare deliver my rental equipment?
Yes, delivery and set-up is available on all our rental equipment within our service area.
Rental orders over $99.00 qualify for free delivery*. A delivery or pick-up fee of $29.00 may apply to other rental orders.
If you are a facility, hospice, or other clinical partner, please visit our BHC Partners page.
*Exclusions may apply
Do I need a prescription to rent equipment with Bellevue Healthcare?
Bellevue Healthcare is required by law to obtain a prescription or a written order from your ordering physician prior to dispensing specific equipment even when renting equipment privately. This includes oxygen therapy equipment and some oxygen therapy supplies. Most home medical equipment does not require a prescription for private rental; however, in order to bill your insurance, we will require a prescription, physician’s orders or other documentation as required by your insurer. Learn more about our rental policies here.
Where do I pick up my online rental order?
You are welcome to pick up your online rental order at any Bellevue Healthcare showroom location during business hours. Please wait to pick up until you have either received an email or call from our team confirming that your order is ready for pick up.
Bellevue Healthcare requires a credit card to be on file for all equipment rentals. Please be prepared to provide this information to our team members at pick up. If a family member or friend is picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.
How do I return my rental equipment?
If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items, however, a pick-up fee may apply.
Does BHC prorate rental equipment orders?
Generally rentals are billed in one month increments and are not subject to proration.
For further clarification, please contact our Billing team or your local Bellevue Healthcare.
I rented a "in-store pick up" item through Bellevue Healthcare’s website. Can a friend or family member pick up my order?
Absolutely they can. You can add a note to your order at check out to let us know who will be picking up your order on your behalf or call your pick up location to let them know.
Please be aware Bellevue Healthcare requires a credit card to be on file for all equipment rentals. If a family member or friend will be picking up your order, please call our team 425.451.2842 to set up your rental account ahead of time.
Is there a minimum number of months for rental of equipment?
There is no minimum number of months to rent equipment. If needed you can rent our equipment for just one month.
Some rental equipment is “capped” after a certain number of months. Rental equipment is considered “capped” when the total rental charges reach the purchase price of a new piece of equipment. At that point ownership of the rental equipment is transferred to the renter or patient/beneficiary. Learn more about rental caps here.
What is a capped rental?
Equipment is considered to be “Capped” when the total rental charges reach the purchase price of a new piece of equipment. Once a piece of equipment is Capped either Bellevue Healthcare or your Insurance Provider will contact you with details regarding your account and equipment.
- Capped equipment transfers ownership from the provider (Bellevue Healthcare) to the patient/beneficiary or private renter of equipment.
- Once capped you are the sole owner of your equipment. It is no longer considered rental equipment.
Please contact your insurance provider as well as our billing department for details regarding capped equipment schedules and benefits specific to your insurance.
What do I do if my rental equipment needs service?
Please call Bellevue Healthcare at 866.451.2842 or contact your local Bellevue Healthcare showroom.
For as long as you are renting a piece of equipment we will provide appropriate service to keep the equipment functional and safe to use.
Renters are responsible for damage inflicted on rental equipment that results from negligence or unintended user of the equipment. In such cases Bellevue Healthcare will provide the appropriate service required within a reasonable time frame to service or repair the equipment. The renter will be changed for any applicable costs.
What is non-covered equipment?
Not all equipment available through Bellevue Healthcare can be billed successfully to your insurance.
Common reasons equipment cannot be billed:
- Not deemed a medical necessity by your Insurance Provider
- Equipment is a non-covered item
- Patient does not meet the medical criteria for equipment
Your insurance may impact your ability to rent or purchase equipment. Your insurance provider may already have guidelines specific to the equipment you require. In this case, the decision to rent or purchase has already been made based on your insurance plan.
Learn more about renting equipment with Bellevue Healthcare here.
Can I make a payment or view my Bellevue Healthcare statements online?
Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.
Will Bellevue Healthcare fix my broken equipment?
If the equipment was provided by Bellevue Healthcare and is malfunctioning or broken we can often fix it.
Some items may be covered under warranty and others may require payment for parts and labor.
If the equipment was not provided by Bellevue Healthcare we may be able to inspect it and determine if we can service it. This is done on an individual basis.
Please contact us to discuss your equipment.
Do I need an appointment?
No appointment is necessary to visit our showrooms. We welcome and encourage you to come drop by your local Bellevue Healthcare showroom and see our products in person. Find your nearest location here.
Service appoints can also be requested through our Rehab Service page.
If you would like a consultation with one of our Rehab Specialists or Respiratory Therapists, please contact us to arrange an appointment. Visit our Rehab Process or Respiratory Process pages to learn more about working with our specialists.
What is an ATP?
ATP stands for Assistive Technology Professional.
Do you perform maintenance on power mobility devices?
Yes our Rehab Service team can assist you with quarterly or annual maintenance checks and repairs to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.
Can you help me get a new battery for my power chair or scooter?
Yes our Rehab Service team can assist you with replacing your battery. They can also perform quarterly or annual maintenance checks to keep your mobility device working safely and to its fullest by performing basic safety. Please visit our Rehab Service page for more information and to request a service appointment.
I have family coming into town for a visit and they have oxygen, can they get tank refills from BHC?
Yes, but please make arrangements for the tank refills with your family’s current oxygen provider BEFORE they arrive; they can make arrangements with us to provide oxygen while your family member is here.
What should I do if I need equipment service or replacement after hours?
How do I return my rental equipment?
If your rental equipment requires a Bellevue Healthcare Technician to disassemble or pick-up, such as a bed or patient lift, please contact your local Bellevue Healthcare to schedule a pick-up. Bellevue Healthcare can also pick-up smaller rental items, however, a pick-up fee may apply.
What do I do if my order arrived broken or is defective?
Please contact our team to coordinate its return and replacement.
What is a non-returnable item?
Non-returnable items include:
- Hygienic items including bath safety equipment
- Custom and special order items
Does Bellevue Healthcare buy used medical equipment?
Can Bellevue Healthcare staff move furniture in my home to make space available for a hospital bed or other large equipment?
No. Our team members do not have liability coverage to move furniture or other items in private homes.
Please arrange to have an adequate amount of space available for delivery and setup of your equipment before our driver arrives.
Do I need an appointment?
What should I do if I need equipment service or replacement after hours?
Can I make a payment or view my statements online?
Yes, Bellevue Healthcare offers online account management where you can make payments. Visit our billing portal here.
Where can I view my web order(s)?
How do I unsubscribe from your mailing list?
To unsubscribe from our mailing list, please scroll to the bottom of the email and click the unsubscribe link.
Do you have gift certificates?
We do not offer gift certificates at this time.
IF YOU ARE A CLINICAL REFERRAL OR BHC FACILITY OR HOSPICE PARTNER, PLEASE VISIT OUR PARTNER RESOURCES.
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